Sales & Conditions

We engineer and produce complex industrial ceramic parts for our customers. 
On time, and on budget.

  1. All payments must be made according to China Master standard conditions. No shipment will be arranged until all outstanding invoices have been settled.

  2. Customer is responsible for any DHL, UPS, FedEx, TNT, etc., air or ocean freight costs from China to the destination specified by customer, including shipments of samples. Customer is also responsible for customs brokerage when shipment arrives the port. Customer is to pay all importation and transportation expenses.

  3. Generally, under normal circumstances, sampling takes about 20 – 25 days after mold charge received, while actual production takes about 30 days after PO and down payment received. All lead times are subject to change due to unexpected production delays.

  4. Mold charge needs to be paid when sample order is placed. The mold charge is to be waived if total amount of the specific item exceeds US$10,000.00 (EUR 8000.00) FOB China in one single purchase order.

  5. Mold charge is one-time only. However, the mold set will be destroyed if customer has not placed any purchase order for the specific item for 3 years. Customer is responsible for the cost of a new mold.

  6. China Master is responsible for every piece shipped, 100% guaranty to customer satisfaction.

  7. China Master will respond to every e-mail, phone call, fax or mail promptly or within one (1) day under normal circumstances and operation speed.

  8. China Master samples the part according to customer’s drawing, there will be no changes or alternation whatsoever to the original drawing. If the samples match the drawing and meet all requirements, then China Master does not bear any responsibility and will ship the entire PO.

  9. China Master will produce samples on all new designs for customer approval prior to full production and shipment. If customer chooses not to receive and approve the samples, then China Master cannot be held responsible if the products are not satisfactory. Customer will still be required to make full payment.

  10. Under customer’s written notice, China Master will sample the part. If the material was not clearly stated by customer and samples are not accepted afterwards, then China Master will not be responsible for any discrepancy and consequence.

  11. If the samples are not good enough for customer to place a purchase order with good quantity, China Master will charge the sample costs duly.

  12. Freight Forwarder: Under normal circumstances, customer is to select their own forwarder. If customer fails to do so, China Master will use one of its best shipping forwarders. When a PO is placed, simultaneously, customer is requested to clearly state their contacting party in China and advise their forwarder’s name, persons in charge, email address and telephone number. Also, customer should send a carbon copy of every email that is related to shipping to China Master in order to prevent mistakes and confusions.

  13. If no shipping method is specified in the Purchase Order or advised by customer, China Master will send the product by Ocean cargo. Airfreight requires more stringent packaging specifications. A repackaging charge will be applied for any shipping changes made less than 10 days before scheduled shipping date. China Master is not responsible for any product damage of a package during airfreight shipment which is packaged for ocean freight shipment.

  14. Final Drawing/Sample. If customer provides the samples with drawing, either for inquiry or for Formal PO, then China Master’s production will be based on the drawing only, not the samples. However, if customer only provides samples, then, China Master will make a final drawing. After the drawing is approved by customer, China Master will proceed based on this final drawing.

  15. Quality: Generally, China Master produces samples for first time purchasing program. After the samples are duly approved and acknowledged by customer, China Master will start the mass production. If any claim arises after shipment is received, China Master expects customer to send over the inspection report as soon as possible and advise China Master the details. China Master will take necessary procedures to fix any issue of the products to satisfy customer. However, this kind of claim should be completed within 60 days after goods arrive the destination.

  16. Machinery Setup Fee of $300 will be applied when total order amount is less than US$5,000.00.

  17. Export Charge of US$200.00 will be applied when total order amount is less than US$3,000.00.

  18. Export charge will be waived if the goods are shipped by couriers such as UPS (Blue/5-day or Red/3-day Tag), FedEx, TNT, DHL, etc. (excludes air cargo, UPS air cargo and ocean shipment).

  19. Copyright: China Master is not responsible for any copyright issue regarding drawings. China Master only receives drawings from customer and produces parts according to the drawings per customer’s request. If the copyright owner issues a claim, customer must be solely responsible.

  20. Delivery: In a lengthy delivery stipulated by customer, China Master reserves the right to process the production at its disposal, sometimes much earlier than the asked delivery date.

  21. Mold Charge: If China Master fails due to one of the many reasons and customer could not accept the quality of the samples after several attempts, China Master will refund customer 50% of the mold charge since both customer and China Master have paid sufficient effort during the process.

  22. Insurance: All of China Master’s sales are under FOB (Free on Board) CHINA basis. Customer is kindly suggested to select oceanic or air transportation covered by insurance. Generally, couriers (UPS, FedEx, TNT, DHL, etc.) offer shipping insurance in their services.

  23. Liability insurance: If any, customer is to take care of liability insurance, China Master does not offer and cover any of the like.

  24. Inspections and quality: Besides the tight inspections conducted on site, China Master strictly follows every Chinese law and regulation concerned to its production and services. However, China Master cannot take Purchase Order stipulating it with additional terms, such as MIL -STD -45662, MIL -I-452-9 Or DIN -40680 and so on.

  25. For each PO, after review and examination, if all conditions are acceptable, China Master will counter sign and return it to the purchaser. Customer is required to return to China Master for formal insertion of PO. Also, customer is required to send along with relevant drawings as well.

PAYMENT:

  • For PO less than USD20,000: 50% in advance and 50% before shipment.
  • For PO over USD20,000: by an irrevocable confirmed L/C.

Commercial Roofing

Built-Up Flat Roof Installation

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John Allison

After Storm Damage

Wood Shake Roof Repair

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Edward B. Suarez

Residential Roofing

Shingle Roof Replacement

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Alicia Potter

Commercial Roofing

Commercial Skylight Installation

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Kevin Clark

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